Returns and Exchanges Policy

Thank you for visiting our store!

At Iron Flask, we are committed to ensuring your complete satisfaction with every purchase. If you are not completely satisfied with your order, we are happy to assist you.

This policy details the specific procedures and regulations regarding returns, exchanges, and refunds.

1. **Return Period:** Customers may request a return within 30 days of receiving their order. If more than 30 days have passed since the shipping date, we may not be able to provide a refund or exchange.

2. **Return Eligibility:** To be eligible for a return, the item must meet the following conditions: the item must be unused and in its original condition; the item must be returned in its original packaging; all accessories and accessories must be returned; and proof of purchase or order number must be provided. Items that do not meet the above requirements may not be eligible for a refund.

3. **Non-Returnable Items:** For safety or hygiene reasons, certain items are not eligible for return, including: used items; opened and/or tried items; items damaged due to improper use; clearance or “Final Sale” items; and gift cards. If you are unsure whether your item qualifies for return, please contact our customer service team.

4. **Damaged or Wrong Items:** If you receive a damaged, defective, or incorrect item (due to a shipping error), please contact us within 7 days of receiving the item. Please provide the following information: your order number; a photo of the item; and a photo of the packaging (if any). After review and verification, we will offer one of the following solutions: a replacement item; or a full refund. —No additional fees will be charged for the above services.

5. **Exchange Service:** Currently, we only offer exchanges in the following situations: defective items; items damaged in transit; or incorrect items received (shipping error). If you wish to exchange the item for a different style or model, we recommend returning the original item first and then reordering the desired item. 6. **Return Process:** To request a return, please contact our customer service team at support@sunsolocarcover.us. Please provide your order number and the reason for the return. Our team will provide you with detailed return instructions and a return address. When returning the item, please be sure to select a shipping method that includes tracking. We may not be able to accept returns sent without prior authorization.

7. **Return Shipping Costs:** Unless any of the following conditions are met: the item is defective; the item is damaged in transit; or we sent the wrong item. Once the order has been shipped, the original shipping cost will not be refunded.

8. **Refund:** After we receive and inspect your returned item, we will notify you of the approval result (approval or rejection) of your refund request. If the request is approved, the refund will be returned to your original payment account. Refund processing typically takes 7 business days. Please note that your bank or payment service provider may require additional time to credit the refund to your account.

9. Please contact us before sending the product back to us by emailing support@ironflask.com. Once the return is processed, we will refund the amount to the bank card you used to make the purchase. Please note that return shipping costs are non-refundable.